Given the current competitive global environments, employees need to quickly adapt to their work tasks. Service planning and implementation for beginners is a course designed to provide learners with resources to help them be flexible as they perform job tasks in the service value chain.

What you will learn

• Execute his/her role in the organisation’s service value chain and follow service operations plans.
• Deliver service as part of a team using appropriate communication skills per the organisation’s practices.
• Monitor own performance to identify potential service performance issues and plan for service recovery actions

Course Details

Why train with SSA Academy

• One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
• Over 35 years of experience in workplace skills training
• Over 15 years of working closely with SSG
• Extensive pool of trainers with wealth of experience
• Customisation of course content to suit organisational needs*
• Won numerous awards for Operational Excellence and Overall Business Performance

Course Fee

Contact Us for a Quotation

Course Schedule

No Available Schedule at the moment.

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