Explore systematic and creative problem-solving techniques using search engines (i.e. Google)

This course will enable you to identify the root causes of work issues that are potentially complex and apply problem-solving techniques to address them. You will do so using search engines to suggest corrective actions in a more efficient manner.

What you will learn

• Simple ways to identify work problems correctly
• Seeking clarification using correct questioning techniques
• Steps in problem-solving
• Common problem-solving processes
• Simple-to-use problem-solving tools and techniques
• Steps in analysing a problem
• Using search engines to gather information
• Steps in brainstorming to find solutions
• Corrective vs. Preventive Actions
• Steps in conducting a simple experiment at the workplace
• Dos and don’ts in conducting a work experiment
• Reporting issues during testing
• Ways to measure the impact
• Impact criteria
• Information that you need to conduct an evaluation

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Flowchart on how to analyse problem accurately
• Flowchart on how to produce better results from your Internet search

Course Details

Why train with SSA Academy

• One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
• Over 35 years of experience in workplace skills training
• Over 15 years of working closely with SSG
• Extensive pool of trainers with wealth of experience
• Customisation of course content to suit organisational needs*
• Won numerous awards for Operational Excellence and Overall Business Performance

Course Fee

Contact Us for a Quotation

Course Schedule

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