This course is about enabling you to use social media as a means to interact with and delight your customers. You will learn how to respond to external factors such as the transition from high to low/no touch service due to changing customer needs and preferences.

What you will learn

• Platforms you can use to connect with customers
• Social media platforms you can use to gain customer insights
• How to gather customer insights on Facebook
• Understanding organisation’s customer data protection policies
• How to manage cyber security risks based on organisation’s policies

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Simple Customer Insights Report
• A What-do-do List

Course Details

Why train with SSA Academy

• One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
• Over 35 years of experience in workplace skills training
• Over 15 years of working closely with SSG
• Extensive pool of trainers with wealth of experience
• Customisation of course content to suit organisational needs*
• Won numerous awards for Operational Excellence and Overall Business Performance

Course Fee

Contact Us for a Quotation

Course Schedule

No Available Schedule at the moment.

Contact Us

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