Analyse problems critically using state-of-the-art digital tools like SmartDraw and LucidChart.

This course will enable you to use digital apps during the analysis and ideation stages to facilitate the problem-solving process.

What you will learn

• Leading the way in changing the mindset
• Decision evaluation framework
• Root cause analysis
• Big picture thinking
• Environmental factors that impact causes
•Determining the impact of potential solutions on stakeholders
• Analysing risks and constraints to potential solutions during brainstorming
• Engaging stakeholders on potential solutions
• Steps in conducting a simple experiment at the workplace
• Dos and don’ts in conducting a work experiment
• Reporting issues during testing
• Measuring solution effectiveness
• Techniques in impact measurement
• Steps in conducting an impact measurement

Hands-on Training

You will produce 2 Work-Related Projects which you can use immediately at your workplace:

• Problem Analysis using Lucidchart and SmartDraw
• Risk Analysis on Impact of Potential Solutions to Stakeholders

Course Details

Why train with SSA Academy

• One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
• Over 35 years of experience in workplace skills training
• Over 15 years of working closely with SSG
• Extensive pool of trainers with wealth of experience
• Customisation of course content to suit organisational needs*
• Won numerous awards for Operational Excellence and Overall Business Performance

Course Fee

Contact Us for a Quotation

Course Schedule

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